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WELD Lab in the Press

Below are some recent examples of Dr. Grandey on radio talk shows and news blogs, describing emotional labor and the research done by the lab and herself. See our ” What Is Emotional Labor?“ page for a quick written description of emotional labor. For older media mentions, please view the Press Archives page.

PODCAST + RADIO

MARCH 24, 2022

Conversation Series: Episode 28

Science for a More CARING Workplace

APRIL, 2019

BBC – The Why Factor

Emotional labour

SEPTEMBER 27, 2018

Workr Beeing: Episode 7

Smile If You Mean It with Dr. Alicia Grandey

APRIL 6, 2018

Wisconsin Public Radio

The Cost of Faking our Emotions at Work

APRIL 4, 2018

WorkLife with Adam Grant Podcast (Episode 5)

Faking your Emotions at Work

MAGAZINES + NEWS MEDIA

MARCH 22, 2023

Harvard Business Review

Robots Are Changing the Face of Customer Service

DECEMBER 20, 2022

Harvard Business Review

Research: Workplace Stigma Around Menopause Is Real

NOVEMBER 09, 2022

Harvard Business Review

The Emotional Toll of Frontline Labor

NOVEMBER 02, 2022

Harvard Business Review

The Emotional Labor of Being a Leader

AUGUST 19, 2022

Time

The Surprising Way That Wearing Masks Changed Emotional Labor

USA Today

OCTOBER 4, 2021

Imbalance of power: Why low-wage, working women bear the brunt of anti-mask backlashes

CNN

JULY 22, 2021

NPR

Tips And ‘Service With A Smile’ Rules Fuel Sex Harassment In Restaurants, Study Says

USA Today

OCTOBER 4, 2021

Imbalance of power: Why low-wage, working women bear the brunt of anti-mask backlashes

CNN

JULY 22, 2021

NPR

Tips And ‘Service With A Smile’ Rules Fuel Sex Harassment In Restaurants, Study Says

JULY 12, 2021

Fast Company

U.S. restaurant culture inadvertently leads to sexual harassment

CNN

JULY 8, 2021

CNN

Restaurant workers are quitting in droves. That might not change anytime soon

Telegraph

JUNE 23, 2021

Telegraph UK

Waitresses forced to rely on tips are at greater risk of sexual harassment

JULY 19, 2020

Financial Times

Wearing masks during service interactions

The New York Times

MAY 3, 2020

The New York Times

Leaders are Crying on the Job – That’s a Good Thing

EmotionalLabor (1)

APRIL, 2019

Various news outlets

Emotional Labor and Alcohol Consumption

US News and World Report

DECEMBER 14, 2018

US News & World Report

How Emotional Labor Affects You at Work

JUNE 14, 2018

New Yorker Magazine

The Guilt-Inducing Psychology of Unlimited Vacation Time

MAY 1, 2018

The Conversation

Black employees in the service industry pat an emotional tax at work

APRIL 18, 2018

5 signs of workplace burnout, and what to do about it

MARCH 30, 2018

Knowable Magazine

Barista’s Burden: The dark side of “service with a smile”